Create Help Ticket

Did your product arrive damaged? Having a problem with your product? Fill out the form below and our support team will contact you.

Warranty Claim Form

Type of Issue*
- Freight Damage
- Electrical Problem
- Mechanical Problem
- Parts Missing
- Duplicate Order (*See our Return Policy)
- Wrong Item/Cancelled Order (*See our Return Policy)
- Lost In Transit
Company Name*
Location where product was delivered
Street Address City State ZIP Code
Your Name*
Your Email*
Your Phone Number (with ext)*
PO Number (If not available, please put N/A)
Tracking Number
Date of Purchase
MM slash DD slash YYYY
Date of Delivery
MM slash DD slash YYYY
Is your location equipped with Solar Panels?
Have you experienced any electrical issues with other devices since Solar Panels were installed?
Did you refuse the item(s) from the freight carrier?*
Did you indicate damage on the delivery receipt?*
Do you have photos of the box / packaging?*
Images of packaging are required and box serial # must match item.*
- Yes, I understand
Are you notifying us within 5 business days of delivery?*
Due to National Freight Policies (NMFTA® regulations), this claim may be denied by the freight carrier.*
- Yes, I understand
How many units were damaged?
Serial Number(s): Click on + to add additional units*

Your product’s serial number is a white barcode label with “AC-Model 12345” found on the outside back or side of your cart or cabinet.
Which Charging System does your cart have?
Select Charging System Type
How many devices are installed on each power strip?
Looking at the charging system of your cart, follow each power strip cord into the charging system to determine how many devices are plugged into each bank. Power Strip 1 & 2 is bank A. Power Strip 3 & 4 is bank B.
Power Strip 1 (A)
Power Strip 2 (A)
Power Strip 3 (B)
Power Strip 4 (B)
Upload a photo of your charging system (.jpg only please, 3MB limit)
Max. file size: 3 MB.
What type of device (brand / model) is currently being used?
List any additional devices plugged into the Auxillary outlets
Please describe your issue*
Upload photos of Product Damage (.jpg only please, up to 20MB)
Drop files here or

Max. file size: 20 MB.
Upload photos of Box / Packaging (.jpg only please, up to 20MB)
Drop files here or

Max. file size: 20 MB.
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Warranty Claim Form

Your product’s serial number is a white barcode label with “AC-Model 12345” found on the outside back or side of your cart or cabinet.

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